You've placed your order, maybe three minutes ago or maybe over a month ago. Where is it?
We ship all orders within one business day after they are placed and paid for, or the same day if possible. Once the item ships, we send you a confirmation email with a tracking number on UPS or UPS. Please note that it takes up to 24 hours for the tracking number to work on either Website. If more than one business day has gone by and you haven't received an email with a tracking number, it's probably because:
- Our email has gone into your spam filter. Check your spam filter and add us to your list of approved recipients.
- The email address you gave us was incorrect.
- The address you gave us was incorrect and UPS or USPS wouldn't validate it. In that case, we probably emailed or called you to confirm the address. Once again, check your spam filter.
- You paid with a Paypal "e-check." E-checks can take up to seven days before payment is cleared.
If you live in the United States and a week or more has gone by and you still haven't received your item, here's what to do:
Go to UPS.com or USPS.com and enter the tracking number we sent you with your shipping confirmation. You can find your tracking number here if you have an account with us.
If you live in a foreign country and you placed your order over two weeks ago, chances are it's being held up in your country's customs office, or is waiting for you at your local post office.
They are supposed to contact you when that happens, but sometimes they won't. The first thing you should do is go down to your local post office, show them the tracking number you received when you placed your order, and ask them if they have seen it. Please do this before you contact us, as we cannot meet face to face with your local post office, and perhaps can't even speak the language spoken in your country. In our experience, in these situations most of the time a trip to your local post office will solve the problem.
Still can't find your package? Please email us using the form below. We answer all email inquiries within one business day.
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